Privacy Policy
AJK Teknoloji Bilgi Sis. Dan. San. Ve Tic. Ltd. Şti. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our websites, software applications, services, and integrations with Meta services, including Facebook, Instagram, and WhatsApp (collectively, the "Services").
1. Information We Collect
We collect information directly from you, automatically when you use our Services, and via Meta APIs when you connect your accounts.
A. Information Provided Directly by You
Account Information: Name, email address, phone number, company name, and login credentials.
Customer Support & Communications: Inquiries, feedback, and support ticket details you send to us.
B. Data Collected via Meta Platform Integrations (Facebook, Instagram, WhatsApp)
When you authorize our software to connect to your Meta accounts, we access data strictly based on the Meta API permissions (scopes) you explicitly grant:
Facebook & Instagram: Profile details, user IDs, page metadata, access tokens, connected account details, media posts, comments, or performance analytics requested through the Facebook Graph API or Instagram Graph API.
WhatsApp Business API: Phone numbers, display names, messaging metadata, message status updates (sent, delivered, read), and incoming message content routed through our integration to enable conversation management.
Access Tokens & Identifiers: App-scoped user IDs (PSIDs), Page Access Tokens, and User Access Tokens necessary to maintain API connections.
C. Automatically Collected Technical Data
System & Device Info: IP address, browser type, operating system, device identifiers, and log data.
Usage Data: Diagnostic logs, API response times, feature usage, and error reports.
2. How We Use Your Information
We process personal data strictly to provide, maintain, and improve our software solutions. Key processing activities include:
Delivering Integration Features: Processing messages, publishing posts, or fetching analytics as requested by you through our Meta-connected applications.
Authentication & Connection Management: Authenticating your identity and maintaining secure API connections to Facebook, Instagram, and WhatsApp.
Service Maintenance & Support: Troubleshooting technical bugs, improving API response performance, and providing customer support.
Compliance & Security: Detecting fraudulent activity, maintaining system security, and ensuring compliance with applicable laws and Meta Developer Policies.
3. Meta Platform Data Handling Compliance
Our use of data retrieved via Meta APIs strictly adheres to the Meta Developer Policies and Meta Platform Terms:
Minimal Data Access: We request access only to Meta API scopes strictly necessary to deliver the explicit features of our application.
No Unauthorized Transfer: We do not sell, rent, license, or trade any data retrieved from Meta APIs to third parties, data brokers, or advertising networks.
No Ad Targeting or Surveillance: Meta user data obtained through our integration is never used to build user profiles for target advertising, surveillance, or unauthorized tracking.
WhatsApp Messaging Privacy: WhatsApp messages and customer phone numbers are processed solely to deliver conversation handling capabilities requested by the tenant organization.
4. Data Sharing and Disclosure
We only share personal information under the following limited circumstances:
Service Providers: Trusted third-party vendors (such as cloud hosting providers or database management services) who process data on our behalf under strict confidentiality and data protection agreements.
Legal Requirements: When required by applicable law, regulation, subpoena, or legal process to disclose information.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Retention and Storage
Retention Period: We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Meta Token Expiration: Access tokens derived from Meta APIs are revoked or deleted automatically upon user disconnection or application de-authorization.
Data Storage Location: Data is stored in secure server environments with industry-standard encryption standards (AES-256 for data at rest, TLS 1.2+ for data in transit).
6. User Rights, Account Disconnection & Data Deletion
A. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to access, correct, export, or request the deletion of your personal data.
B. Disconnecting Meta Accounts
You can revoke our access to your Meta accounts at any time:
Facebook & Instagram: Navigate to Facebook Settings & Privacy > Settings > Business Integrations (or Apps and Websites) and remove [Company Name / App Name].
WhatsApp: De-authorize or revoke API access via your Meta Business Manager suite.
C. Data Deletion Request & Callback
To request complete deletion of your personal data stored on our servers:
Email Request: Send an email to [Privacy Contact Email] with the subject line "Data Deletion Request".
Data Deletion URL: Alternatively, visit our self-service data deletion portal at https://[your-domain.com]/data-deletion.
Meta Deletion Instructions: When you remove our app via Facebook settings, our automated Data Deletion Callback endpoint processes your request and provides a confirmation tracking code.
7. Security Measures
We implement robust administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, or misuse. These include role-based access control, periodic vulnerability assessments, and secure API credential storage.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Material updates will be communicated via our website or directly through our application interfaces.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:
Company Name: AJK Teknoloji Bilgi Sis. Dan. San. Ve Tic. Ltd. Şti.
Address: Barbaros Mah. Begonya Sk. Nidakule Ataşehir Batı No:1 İç Kapı No:2, 34746, Ataşehir/İstanbul
Email: [info@ajttek.com]
Website: [https://ajttek.com]